nextCIGAR | CLUB
nextCIGAR FAQ
nextCIGAR Club is the loyalty programme of nextCIGAR.com, designed to reward our valuable customers with rewards and exclusive perks. Get started by registering to become a member! Be part of the club today!
There are 2 tiers: Robusto and Churchill.
To become a Robusto member, sign up free here.
To become a Churchill member, you must spend an accumulated value of USD 3,000 (starting from 18 Oct 2022) within 365 days of signing up for the nextCIGAR CLUB.
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If you are of legal smoking and drinking age in your country of residence, you can be one of our members!
Click to Register
All duties, taxes, and licenses of your region incurred are the customer's sole responsibility. Refunds and returns do not apply for the gifts or products rewarded by the nextCIGAR Club.
- Click on "Register"
- Fill in the required information
- You will receive a membership confirmation email
- Activate your account
*You must provide an email address and password for member registration. Activate your membership by following the email instruction. If you can't receive the activation email, please get in touch with our customer service team.
The membership account and points cannot be combined/ transferred.
Please log in here, you can check your membership status on the account page. If not, you might not registered and activate account before, please get in touch with our customer service team.
There is no expiration day for Robusto members. For Churchill members, the tier will be expired after 365 days based on the date when the tier is reached. (e.g. become a Churchill members on 30 Sep 2022, membership will be expired on 29 Sep 2023)Purchase a minimum of USD3,000 in 365 days to enjoy the premium perks & privileges of Churchill members.
Points will be issued after we have dispatched the parcel. Please contact our customer service team if you cannot receive the points. We are happy to assist you further.
You can log in and check your point balance on your account page.
Please log in before check-out! Points won't be rewarded to your account if you check out as a guest.
No points will be rewarded for the items purchased by a gift card.
Additional shipping fee will not be rewarded for bonus point.
The birthday points will be automatically transferred to your account on your birthday.
Tier celebration points will be transferred to your account after you reach Churchill member. Each member can enjoy the tier celebration points once only.
Sign in to your account before checkout and you can convert your available points into a discount voucher with one click at the checkout page.
Please find the "Your rewards" section and find your redeemed rewards by the following steps,
Your point can be applied to discounted products.
You can use both gift card and redeem points in the same order.
Please be reminded that promotional code and points cannot be used concurrently.
The points will be deducted from your account once you have applied for a refund.
If you want to refund the order purchased with any points, we will refund the corresponding points to your account. Please get in touch with our customer service team for more details. We are happy to assist you further.
No, there is no expiration date for points.
Keep an eye on our newsletter! We will announce the latest promotion and early access through email.
Click here and invite your friends to experience the premium cigars & service brought by nextCIGAR! Your friend will receive an email with a button to claim the reward. On clicking the button, the friends will then be redirected to nextCIGAR.com and offered with a coupon code.
Enjoy $15 coupon off yourself for each successful referral. You will automatically receive the $15 coupon in your email after your friend (Referee) first order has been dispatched.
Sorry, only new customers are valid for the referral program.
Please make sure your friend has made a purchase with the referral coupon code. Otherwise, we won't be able to recognize it as a successful referral.
There is no limitation! Feel free to share the love of cigars with your friends!
The referee can open the referral email sent from nextCIGAR CLUB and click the button to be redirected to nextCIGAR.com with the launcher opened and offered a coupon code.
- All redemption are non-exchangeable for cash and cannot be returned.
- nextCIGAR reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, nextCIGAR reserves the right for final decision.
- By signing up as nextCIGAR Club member, I consent to the collection, storage, use and transfer of my personal information in accordance with the Privacy Policy and Personal Information Collection Statement.
We are a seasoned online retailer offering the finest service to the finest premium cigars and cigar accessories. (Learn more)
Our warehouse is located in Hong Kong.
Our warehouse is equipped with world-class humidity and a temperature-controlled system, keeping all our cigars in optimal conditions. (Learn more)
You should receive an order confirmation email after your order placement. If you have not received it, please contact us with your order number and phone number. We will be more than happy to further assist you.
If the items are out of stock or they are in other conditions that cannot be delivered, we will refund this order to you.
The price shown on the website will be different between different IP addresses. The final product price depends on the shipping address of your order. Tax and duties are not included in the fixed price for the non-Hong Kong orders. All duties, taxes, and licenses of your region incurred while shopping at nextcigar.com are the sole responsibility of the customer. (Learn more)
You can only apply 1 promotional code in 1 order. Please be reminded that promotional code can be used once only.You can only apply 1 promotional code in 1 order. Please be reminded that the promotional code can be used once only.
You may edit/cancel your order for whatever reason up to the point that it is shipped.Please contact us for the cancellation or amendment with your order number.
VISA, AMEX, and Union pay credit cards are our available payment gateways.We also accept bank transfers as a payment method.
Payments for the orders can't be split between multiple payment methods.
Bank details are attached to the order confirmation email. If you have not received it, please contact us with your order number and phone number. We will share the bank transfer details with you.
Please contact us with your email and order number for more details. We will be more than happy to further assist you.
Please enter the gift card code attached with the email during checkout to apply the discount.
It is normal to receive cigars unsealed as we conduct a quality check on cigar conditions or maintenance to ensure cigars are at the optimal condition when you receive them.
Please contact us with your email and order number for more details. We will be more than happy to further assist you.
Plume (also called cigar bloom) is a white or grey crystalline substance that simply derives from the natural oils in a cigar’s tobaccos. The plume appears as white spots on your cigars and is harmless. Feel free to contact us if you need more information. https://www.nextcigar.com/blogs/cigar-smoking-tips/tips-for-preventing-cigar-mould
All duties, taxes, and licenses of your region incurred are the customer's sole responsibility. Refunds and returns do not apply for this.
We are sorry that the receipant information cannot be changed after we have shipped out the parcel.
Please contact our customer service team for further assistance. Handling fee may be charged for redirecting the shipment.
If you have selected Cash On Delivery service (Japan orders only), the courier will conduct the customs clearance for you. You will receive a bill for the goods and the tax through a notification. All duties, taxes, and licenses of your region incurred while shopping at nextcigar.com are the sole responsibility of the customer.
The courier will leave a notice when there is a fail attempt, the parcel will be returned to us if there is still no response in next attempt. Handling fee will be charged for reshipping.
(Yamato member ONLY) You can arrange the delivery time through the email from Yamato after the parcel arrived Japan.
Yes, please read (*shipping link) for more details. Please contact our customer service team for more details.
Our logistics team will dispatch parcels to Hong Kong in 1 working day*, and other markets in 2-5 working days*. Please refer to https://www.nextcigar.com/pages/shipping-information for the estimated arrival time. (*Subject to condition)
Each country has its own unique import regulations, which are subject to change.Please contact us for further inquiries.
You can choose your own delivery options during checkout. Or our professional logistics team will assign an appropriate shipping courier for shipment. FREE Shipping Worldwide on all orders made on nextCIGAR, except for conditions following conditions. (Learn more)(*Subject to condition)
Additional charges may apply if you want to choose your own shipping courier or any other special request for your order. Please contact us if you would like to have a special arrangement.
We may not ship out your order in a single parcel. We may ship out the order by our judgment to fulfill the local customs requirement. For any special requests regarding your order, please contact us after you have purchased!
Every shipment includes a Boveda 2-way humidity control pack and an extra bubble wrapper to ensure your cigar is protected during shipping.
We provide shipping to Singapore by following the plain packaging regulation.
Please contact us with your wishlist and order details.
You may log in to your account for the order tracking. You can also check the updated status from https://track.nextcigar.com/ .
Please visit https://www.nextcigar.com/pages/return-policy.The refund and return policy is not applied to any customized packaging orders and the gift you purchased. (Learn more)
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